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Support

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Availability

Regular Service Hours are between 6:00am and 6:00pm (Central Standard Time) Monday – Friday excluding holidays.


Support outside of Regular Service Hours is available and shall be agreed upon by Fastpath, Inc. and the Customer.

Fastpath, Inc. will strive to resolve incidents, within Regular Service Hours and will commit resources to resolve Incidents outside of Regular Service Hours when required.

Incident Submittal

Incidents may be submitted at any time via email (support@gofastpath.com), telephone (+1-877-497-8925) or the form above. Responses to incidents will be performed during Regular Service Hours. Incidents submitted outside of Regular Service Hours will be responded to the following day. If you are outside the US, please dial 515-276-1779 , ext 2 for support. 

Response Times

Fastpath, Inc. will respond to incidents during Regular Service Hours within 4 hours of submission.