Fastpath Support

Availability

If you are experience problems with your Fastpath product, please contact our customer support. We will help you resolve your issues and get you back up and running as quickly as possible.

Regular Service Hours are between 6:00am and 6:00pm (Central Standard Time) Monday – Friday excluding holidays.

Fastpath will strive to resolve incidents, within Regular Service Hours and will commit resources to resolve Incidents outside of Regular Service Hours when required, and as agreed upon by Fastpath and the Customer.

Incident Submittal

Incidents may be submitted at any time via email (support@gofastpath.com), telephone +1 (515) 276-1779, x 2 or the form to the right. Responses to incidents will be performed during Regular Service Hours. Incidents submitted outside of Regular Service Hours will be responded to the following day.

Response Times

Fastpath will respond to incidents during Regular Service Hours within 4 hours of submission.