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FASTPATH SOLUTIONS LLC Support Services Supplement

 

Fastpath shall provide the following supplemental support and maintenance services to Customers that purchase enhanced support services on the applicable Fastpath Order Form. By executing an Order for supplemental support referencing this Supplement, Customer will be entitled to the following additional services based on purchase:

 

Service Tier Supplemental Support and Maintenance Services Description

 

 



Standard

Supported Onboarding
  • Kickoff call with an Onboarding Manager.
  • Standard project journeys are provided via the platform with self-service task management. 
  • Weekly check-in communication and ongoing touchpoint emails during the Onboarding period.
  • Your team will be responsible for completing onboarding and implementation tasks, staying on track, and achieving your goals.
Access to Support and Training
  • Access to training resources, customer panel, and guides for the life of the subscription. 
  • Access to Technical Support, as needed, for the life of the subscription.
Customer Success and Account Management
  • Account Manager & Customer Success Manager for the life of the subscription, beginning once Onboarding is complete.

 

 

Advanced

Guided Onboarding & Setup
  • Kickoff call with onboarding manager. 
  • Custom scope and project/timeline based on your goals and resources, with weekly meetings to help you stay on track. 
  • Guided installation calls with technical resources to setup and then maintain up to 5 connections.
Priority Access to Support and Training
  • Access to training resources, customer panel, and guides for the life of the subscription. 
  • Access to Technical Support, as needed, for the life of the subscription. Advanced Tier customers receive priority
Dedicated Customer Success and Account Management
  • Dedicated Account Manager & Customer Success Manager for the life of the subscription, beginning once Onboarding is complete.
  • Dedicated Technical Success Manager for the life of the subscription.
  • When requested by Customer, Fastpath will provide root cause analysis (RCA) for Critical Issues

 

 

 

 

Access Orchestration. Simplified.

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