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Become Our Next Technical Engineer!

Technical Engineer

Job Description

Application Engineers address customer questions and concerns regarding Fastpath’s products. These professionals answer incoming questions from customers and troubleshoot technical problems. They also provide customer assistance when installing Fastpath software.

Responsibilities

  • Install and configure Fastpath applications
  • Prioritize and manage support desk workflow
  • Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion
  • Keep up-to-date on product updates and familiarize yourself with emerging technologies
  • Keep track of users’ system issues until they are resolved by adhering to the agreed SLA
  • Resolve complex problems via phone, email, or chat and provide written instruction and technical manuals
  • Follow standard procedures to resolve issues by escalating them to relevant internal departments
  • Provide accurate feedback to customers promptly
  • Ensure proper logging of all issues in Zendesk and CRM
  • Follow up with clients to ensure software is functioning properly after troubleshooting
  • Document technical knowledge in the knowledge database
  • Train customers on how to use Fastpath software
  • Report defects or offer suggestions for product improvement
  • Seamlessly work on multiple projects simultaneously
  • Have a strong customer focus and ability to quickly gain technical knowledge of Fastpath products

 Desired Qualifications

  • Have experience working with different operating systems (Windows or Linux or Mac OS), extensive understanding of computer systems, networks, mobile devices, and other technological equipment, expertise in LAN/WAN.
  • Engineers should be familiar with help desk software, such as Zendesk, and remote desktop applications.
  • Must possess excellent analytical and problem-solving skills, should have solid verbal and written communication skills. Should be able to work calmly when under pressure.
  • Must be a good team player and collaborate with departments on a consistent basis.
  • Proficiency in Soft Skills (interpersonal communication / work ethic / creative thinking, etc.).
  • Ability to work independently using the resources available to solve issues and know when to ask for help.

 Desired Experience

  • B.S. or Associate degree in Information Technology or related field or equivalent experience
  • Experience in all phases of a software support process

 Technical Skills

  • Experience with Microsoft office products and the ability to write SQL scripts
  • Have solid verbal and written communication skills
  • Experience in installing different software and RDP interfaces

Does this sound like the right job for you? If so, please email your resume to info@gofastpath.com